Apple has always been a niche player. Indeed, the “Mac vs. PC” ads make this explicit. There’s regular computers, and then there’s Macintoshes. They did not set out to dominate markets to the point where, like Coke or Kleenex, their brand name becomes synonymous with the category. They wanted to be better!
But then the iPod happened, which in the mind of many consumers is synonymous with “MP3 player.” To the point where the general term “podcast” is derived from the name of Apple’s product. And when iTunes took off, it became synonymous with “online music store.”
But, as Jeff Atwood points out, this comes with some responsibility. When Amazon became synonymous with “online bookstore,” when online writers referred to a book, they would link to Amazon’s site for it, where people could buy it.
So people started doing the same thing with iTunes when referring to songs and podcasts. The problem is, if the reader doesn’t have iTunes installed, he is taken to an alert advising him of that fact.
Atwood thinks this makes Apple a bad web citizen, I’m inclined to think it’s consistent with Apple’s too-cool-for-school brand image. It’s not surprising it would put a virtual velvet rope up between you and its online store.
But Apple can’t have it both ways, either. It can’t position itself as the dominant player, and still pull off its niche-type behavior.